Level Up the User Experience for impactful & value-driven outcomes
What is UX Audit?
Why & When to Conduct a UX Audit?
- User complaints about product ease-of-use and loss of users.
- Incomplete user actions, negative ratings, and low CSAT/NPS.
- Intensive training required, prompting the need for expert third-party evaluation.
- Expansion into new geographies necessitates UX redesign to align with trends.
- Radical UX changes needed to introduce a new interface and develop future strategy.
- User complaints about product ease-of-use and loss of users.
- Incomplete user actions, negative ratings, and low CSAT/NPS.
- Intensive training required, prompting the need for expert third-party evaluation.
- Expansion into new geographies necessitates UX redesign to align with trends.
- Radical UX changes needed to introduce a new interface and develop future strategy.
Blue Ridge
Our Process
Enhanced Engagement
Average time spent on the product increased
Increased User Retention
Customer retention increased
Improved User Conversions
Conversion rate increased
Increased Net Promoter Score
User referrals increased
Increased Satisfaction
Customer satisfaction rating increased
Decrease in Support costs
Errors and support tickets decreased
Reduced Complaints
User complaints decreased
Reduction in Development time
Time taken to add new functions and interfaces decreased
Enhanced Engagement
Average time spent on the product increased
Increased User Retention
Customer retention increased
Improved User Conversions
Conversion rate increased
Increased Net Promoter Score
User referrals increased
Increased Satisfaction
Customer satisfaction rating increased
Decrease in Support costs
Errors and support tickets decreased
Reduced Complaints
User complaints decreased
Reduction in Development time
Time taken to add new functions and interfaces decreased