Business need

India’s leading b2b & b2c solar energy provider wanted us to create a unified platform for all future tech-enabled solutions. Their overall intent was to improve internal processes & the customer experience and boost business growth.

Outcomes powered by GESSA

We created a scalable & resilient platform with a focus on optimizing the operational process and improving customer touchpoints. It improved operational efficiency by 52%, automated all system tasks and required minimal human intervention.

Key business metrics

Reduced time

45%

Optimised cost

15%