Getting DevOps Right: Enhancing Enterprise-Wide Transparency

The COVID-19 pandemic has forced us all into a new reality that we have never known before. This is not limited to just personal lifestyles, and the health and well-being of individuals, but the way industries function as well. Work cultures all across the globe have been forced to embrace the new normal as enterprises move into remote working, and this has shaken up entire business models altogether. 

The IT industry has been one of those that have faced the maximum brunt, and it is safe to assume that we may not be able to go back to the world as we knew it. In fact, a Gartner survey has revealed that almost 75% of CFOs intend to shift employees into permanent remote working environments. In a digital-first world, it is no surprise that tech-led initiatives are going to take center stage in the near future when it comes to maintaining business continuity and enterprise resilience. 

In such a scenario, it becomes critical for not just pre-existing IT setups, but all businesses to embrace automation and digital solution delivery. Mapping consumer expectations to specific outcomes becomes the first step of the digital transformation journey. Through our extensive experience of working with various IT and ITES giants, we have realized that the DevOps methodology is extremely crucial to master, in order to maintain agility and evolve rapidly. This blog is the first of a six-part series where we shall discuss the merits of using DevOps, and how it can lead to achieving business excellence in a post COVID era.

Why DevOps Matters?

Most business leaders look at DevOps as just a collaboration between the Dev and Ops teams, but it’s much more than that. It’s an approach that promises growth at scale, highly agile processes, and enhanced software delivery at speed. How does this matter when we look at remote working environments? Because the first hurdle that it eradicates is that of lack of visibility and transparency.

When we consider the remote working scenario, theoretically, it shouldn’t make much of a difference as compared to traditional work environments, since most IT teams mainly already have the systems and network connections in place. But the real truth of the matter is different. 

Managing the team’s tasks, performance, velocity, and dependency is critical for each project, since the needs and asks for each client are different. It becomes difficult for project managers to access these during remote working. This leads to a lack of clarity in terms of expectations, both internally and for the client, and may even cause serious communication gaps. In the absence of this clarity, the number of bottlenecks between the senior management and executive teams increases even more. 

Where does DevOps fit in?

With a DevOps setup in place, project managers can plan for features and release assignments as per specific business needs, while keeping a tab on their team’s bandwidth. Since this approach also facilitates interdepartmental collaboration, it also helps brings everyone on to the same page. It thus adds value to the overall solutioning process by delivering critical features into production, rather than causing an excessive back and forth between different teams. This ultimately translates to holistic, memorable customer experience for the end consumer, also ensuring client happiness. 

The DevOps approach is also super effective while breaking down the data silos between teams, and ensuring that each and every team member can monitor this data in real-time. With the help of smart dashboards, project managers can have direct visibility into team member’s workstacks and vice versa, which makes the entire process more transparent. This also makes for better governance practices, ensuring the organizational work culture does not take a hit, and people stay in sync. 

To sum it up, implementing DevOps processes during remote working not only makes for faster, better, and more long-term solutions, but also enable continuous improvement at each step of the solution delivery process. Teamwork makes the dream work indeed! 

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