Managing incoming patrons during peak hours is a huge problem for restaurants, and especially for managers who are responsible for seating and arrangement. Juggling between hordes of customers and listening to them go on and on is not exactly a fun experience. The allotment of tables, thus, often gets messed up, leading to low patience levels and high pitched arguments. All in all, the overall customer experience really suffers, leading to a negative reputation for the restaurant.
Aimed at enhancing the customer experience for diners a restaurant, the iauro team was approached to create a unique queue management solution to track walk-ins, prioritize customers and create positive customer experiences.
How we did this
Simple, yet powerful use of intelligent tech led us to create a solution that achieved the following
Easy workflow management platform to segregate customers who were waiting, and those who had already been
Customer wait time and table size recorded in a single snapshot
SMS automation workflow to guide customers through wait times
Customized settings according to restaurant area and details
A complete database of customers visiting the restaurant maintained as per walk-ins and table reservations
Elevated service standards for customers
Real time reporting and analysis on customer walk-ins
Organized wait time for customers, leading to a better overall experience