Restaurants have a huge problem to manage incoming patrons at the peak hours. The manager has to juggle hordes of customers who want to claim a seat the moment it is available!
In all this hustle and bustle, manager ends up assigning table to wrong customer and leads to lot of unhappy customers with bad experience.
Faced with above challenges, we wanted to create a queue management solution that will track customer walk-ins, manage customer priority, help avoid confusion and improve customer experience.
How we did this
We designed and implemented a solution with a simple yet powerful ways
Table size, customer priority and wait time tracking in a single snapshot.
Easy workflow to know Waiting & Placed customers.
Settings to customize Area and restaurant details.
SMS automation workflow to guide customers through wait times.
Generate and maintain customer Database
Provide Real-time service to customers
Report and analysis on customer walkins
Organize customer wait-time and provide better experience